Our CSC (Customer Success Consultant) team helps transform thousands of dental practices each year into great businesses. With extensive product and best practice knowledge, they are here to help you achieve your goals and ensure you get the most out of your EXACT dental software.

Whether you’re a new or existing customer, the Customer Success Programme will form a large part of your journey with Software of Excellence. In this series, we will be introducing you to our team of dedicated consultants.

Today we’re meeting Rachael!


Who is Rachael? Meet Rachael

I enjoy spending free time with my family, going on bike rides and socializing with friends.


What’s a success story that you’re proud of? 

Every practice success story that I am involved with is my proudest!


What excites you about being a part of the Customer Success Team?  

The impact we have with the practices we work with and being able to follow them on the journey towards their goals.


Favourite SOE feature? 

Patient Portal – being able to provide contactless forms for the patients to fill out in their own home and helping to keep contact to a minimum.


Favourite work-from-home snack? 

Ham and crisp sandwich!


Speak to our team today to learn more about the impact that the Customer Success Programme can have on your business.


Previous blog
Care Manager: Keep track of your patients
Next blog
Education Week: Dental practice valuations – The MediEstates way
SOE Blog

Latest Post

Marketing, Practice Management, SOE - Exact, Featured Posts

Envisage Dental TV: Transform your waiting room

29 September 2021
As you start to welcome patients back into your waiting room, reducing the risk of cross-infection should be a key consideration as to how you.  
Read more

News, NHS Practice, Mixed Practice, SOE - Exact

SNOMED CT requirements simplified 

07 September 2021
After the requirement of SNOMED CT on 01/09/2021, at SOE, we want to ensure that all of our customers are happy, confident and understand how to.  
Read more

How to guides, SOE - Exact

Introducing the Academy of Excellence

03 September 2021
Did you know that you can now complete your Software of Excellence training at a time that suits you?  
Read more

Communication, Practice Management, SOE - Exact, Best Practice

Clinical Notes 101

19 August 2021
High-quality clinical notes lay the foundations of all great patient care, that’s why at Software of Excellence we want to make patient note.  
Read more