Our CSC (Customer Success Consultant) team helps transform thousands of dental practices each year into great businesses. With extensive product and best practice knowledge, they are here to help you achieve your goals and ensure you get the most out of your EXACT dental software.

Whether you’re a new or existing customer, the Customer Success Programme will form a large part of your journey with Software of Excellence. In this series, we will be introducing you to our team of dedicated consultants.

Today we’re meeting Jonathan!


Jono BlogWho is Jonathan? 

I’m Jonathan (or Jono) and I’ve been at SOE for just over two years. I’m a very social person and I love spending time with other people and helping them achieve. I enjoy playing football, tennis, skiing and kayaking - all with varying degrees of success. In my spare time, you will find me reading, at church, at the pub or watching West Ham!


What’s a success story that you’re proud of? 

While I have been at SOE, I have worked within three different teams so have developed a really good understanding of how each part of the company comes together to provide excellent results for our customers!


What excites you about being a part of the Customer Success Team?  

I love being able to see the impact that my work has as well as build relationships with the practices that I work alongside. As a CSC, I am able to work with really exciting practices and help them to implement changes to increase the number of patients that have access to their services, whilst getting to know some great people!


Favourite SOE feature? 

I am a massive fan of Patient Portal. I was part of the team that helped to roll it out to a large number of our practices during the first lockdown so I have seen first-hand how it has transformed the way so many of our practices operate on a daily basis. Patient Portal saves time and helps practices to capture accurate information but most importantly, it also provides a seamless experience for the patient.


Favourite work-from-home snack? 

Salt and Vinegar Pringles until I’ve burned my tastebuds off.


Speak to our team today to learn more about the impact that the Customer Success Programme can have on your business.


Previous blog
MPC and Dentist Portal: Real time reporting made simple
Next blog
What does good patient care look like?
SOE Blog

Latest Post

Private Practice, SOE - Exact, Best Practice

Customer Success Stories: Glen Dental

10 June 2021
At Software of Excellence, our Customer Success Programme offers a unique level of support that has helped transform the performance of thousands of.  
Read more

Dental Software, SOE - Exact, Best Practice

Teledentistry fills the gap

08 June 2021
With continued restrictions on the number of patients able to be seen in person, teledentistry is helping provide remote care and fill the gap.  
Read more

Communication, Dental Software, SOE - Exact

A guide to email security

07 June 2021
Defending your dental practice against phishing emails or a cyber attack is of course absolutely critical, but what steps can you take as a practice.  
Read more

Private Practice, NHS Practice, SOE - Exact, Best Practice

Clinipad: Go paperless

02 June 2021
With the acceptance of technology at an all-time high, incorporating electronic form filling into your patient’s journey will complete their.  
Read more