At Software of Excellence, we understand that patient experience tends to be shaped by convenience. That is why with the changes in requirement of NHS Friends and Family surveys coming into play, we want to take the burden off of busy practices and make getting feedback from patients as easy and efficient as possible. For both you and your patients. 

Throughout the Covid-19 pandemic, the NHS Friends and Family Survey has not been a requirement. As some form of normality nudges its way back into our lives, releasing this survey to patients is now required once more. Patients anonymously complete tests on Clinipad or paper forms provided by the NHS. Your practice then generates a report summary across a minimum of one month and upload the data via the NHS portal. 

Clinipad helps make this requirement as quick and easy as possible - requiring minimum effort from you. To find out how to set up the tests, see;  Clinipad - NHS Friends and Family Test clinipad

The Friends and Family Test is optional for patients and completely anonymous. The data you provide the NHS benefits the Health Services and our country. Any suggestions will be taken on board and acted upon where appropriate. 


Previous blog
Education Week: Dental practice valuations – The MediEstates way
Next blog
Education Week: Mastering effective patient communication
SOE Blog

Latest Post

Private Practice, Practice Analytics, Practice Management, NHS Practice, Featured Posts

It's time for your Business Health Check

14 October 2021
Be it the rollout of brand new safety procedures or the introduction of remote working, practices nationwide have had to demonstrate great.  
Read more

Marketing, Practice Management, SOE - Exact, Featured Posts

Envisage Dental TV: Transform your waiting room

29 September 2021
As you start to welcome patients back into your waiting room, reducing the risk of cross-infection should be a key consideration as to how you.  
Read more

Private Practice, Practice Management, Multi-Site Practice, NHS Practice, Featured Posts

MPC Pay: Associate payments made simple

15 September 2021
Payments to associate dental practitioners can be time-consuming, tedious and are often open to dispute. MyPractice Cloud Pay (MPC Pay) from Software.  
Read more

News, NHS Practice, Mixed Practice, SOE - Exact

SNOMED CT requirements simplified 

07 September 2021
After the requirement of SNOMED CT on 01/09/2021, at SOE, we want to ensure that all of our customers are happy, confident and understand how to.  
Read more