During the current climate, It is no surprise that your patients may feel anxious in the run-up to their next dental appointment. With the easing of lockdown, It is up to you to mitigate any fear or risk that may exist to ensure that they feel calm and confident when attending any upcoming bookings. 

Currently, only 11% of practices have communicated their updated processes with their patients.*

Reach out

Adopting a customer-centric role when welcoming patients back into your practice will enable you to manage their expectations and restore any confidence that may have been damaged by the COVID-19 pandemic. Campaign+ from SOE enables you and your team to form a clear line of communication with patients so they can be aware of any new measures prior to their appointment and can comply where relevant.

Create great patient-practice relationships with EXACT

Future-proofing your internal processes will aid your practice’s transparency and ensure that patients are attending those vital appointments, whether it’s routine or urgent care. We will help you to communicate these important details in a way that will resonate with your patients and reinforce their loyalty. These great relationships will keep your appointment book full and allow you to deliver great patient care, every day.

SOE will help you seamlessly automate tasks that would previously be very time-consuming and rely on manual input. With the option of pre-existing customisable templates, you can make projecting your brand voice more efficient whilst keeping it professional. Fully integrated with EXACT, Campaign+ enables patients to receive communication that will be both personal and informative allowing you to optimise staff time to focus on welcoming your customers back into the practice safely. 

What next?

Be responsive as we begin to move out of lockdown by reaching out to your patients to reinforce that it is in fact safe to attend their upcoming appointments. Contact us to find out how our Customer Success team can support you in this vital transition period or join us at the BDIA Dental Showcase on the 22nd-26th March.

Join SOE at the BDIA

* https://www.gdc-uk.org/docs/default-source/research/covid-19-and-dentistry-survey-of-the-uk-public-report0e677a96-bdc1-4447-a20e-1d402b7dbb4b.pdf?sfvrsn=8f04c781_12

 

 

Previous blog
Diary management
Next blog
Gain commitment from your patients
SOE Blog

Latest Post

Private Practice, Practice Analytics, Practice Management, NHS Practice, Featured Posts

It's time for your Business Health Check

14 October 2021
Be it the rollout of brand new safety procedures or the introduction of remote working, practices nationwide have had to demonstrate great.  
Read more

Marketing, Practice Management, SOE - Exact, Featured Posts

Envisage Dental TV: Transform your waiting room

29 September 2021
As you start to welcome patients back into your waiting room, reducing the risk of cross-infection should be a key consideration as to how you.  
Read more

Private Practice, Practice Management, Multi-Site Practice, NHS Practice, Featured Posts

MPC Pay: Associate payments made simple

15 September 2021
Payments to associate dental practitioners can be time-consuming, tedious and are often open to dispute. MyPractice Cloud Pay (MPC Pay) from Software.  
Read more

News, NHS Practice, Mixed Practice, SOE - Exact

SNOMED CT requirements simplified 

07 September 2021
After the requirement of SNOMED CT on 01/09/2021, at SOE, we want to ensure that all of our customers are happy, confident and understand how to.  
Read more