Taking a look at your practice from a patients’ perspective, this seminar provides a thought-provoking insight into the impact your processes can have on your patients’ experience and the standard of care they receive. Using real-life scenarios to structure the session, attendees will be encouraged to think about each individual touchpoint that patients have with the practice and to evaluate how customer-centric their business really is.

This seminar qualifies for 1.5 hours of CPD with the following learning objectives:

To understand the key touchpoints; when and how to communicate with patients both in and out of the practice
To learn best practice in informing patients to help ensure they take up the treatment they need
To understand how to evaluate a practice’s existing patient journey and set targets around it to encourage the entire practice team to follow a customer-centric workflow

These free evening seminars are already touring the country and will be in over 30 locations, ending in Milton Keynes on 27th November.

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